swap esim

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How do I swap my eSIM to a new phone when my old one is broke. It’s says code sent to my mobile number but I can’t read code as old phone does not work

Gemma M

iD Mobile Employee

Hi @Hlcbarber 1,

I’m sorry to hear that your old phone has broken and you’re therefore unable to receive the verification code.

As you can’t access the code being sent to your existing eSIM, please contact our Live Chat team. They’ll be able to complete the necessary security checks and assist you with issuing a replacement eSIM for your new phone.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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