swap esim

3 replies
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How do I swap my eSIM to a new phone when my old one is broke. It’s says code sent to my mobile number but I can’t read code as old phone does not work

Gemma M

iD Mobile Employee

Hi @Hlcbarber 1,

I’m sorry to hear that your old phone has broken and you’re therefore unable to receive the verification code.

As you can’t access the code being sent to your existing eSIM, please contact our Live Chat team. They’ll be able to complete the necessary security checks and assist you with issuing a replacement eSIM for your new phone.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

Lisajul1

New Contributor

I can see the code, I enter it but it’s not working

Gemma M

iD Mobile Employee

Hi @Lisajul1,

If you can see the code and you're entering it correctly but it's still not being accepted, you'll need to contact our Live Chat team so they can investigate further and check why the verification isn't working.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.