Swap number from one contract to another

Forum|Forum|26 days ago
August 30, 2026
3 replies
36 views

Looking to upgrade my current phone and I can get the phone I`m interested in (Moto Edge 70 Fusion) cheaper from mobiles.co.uk than I can from upgrading directly from my ID Mobile account.

The new phone will also use ID Mobile but the PAC code is rejected (since it won’t be moving network) but I can’t see anywhere to change my number over from one ID Mobile contract to another.

Anyone know if this is possible or should I just switch to another network?

Gemma M

iD Mobile Employee

Hi @FrankM,

Thanks for your post.

Unfortunately, iD Mobile doesn't support internal number transfers between iD Mobile accounts.

If you take out the deal through mobiles.co.uk, it will be set up as a new iD Mobile contract with a new mobile number. Because both services would be on iD Mobile, a PAC code can't be used to transfer your number between them.

This means we wouldn't be able to move your existing iD Mobile number onto the new iD Mobile contract, and you'd either:

Have a new number on the new plan, or
End up with two active iD Mobile plans if your current contract remains active.

If you'd like to keep your existing number, the best option would be to upgrade your current iD Mobile plan directly through iD Mobile.

We'd recommend contacting our Sales Team via Live Chat to see what options are available: https://www.idmobile.co.uk/live-chat

They may be able to discuss alternative upgrade options with you.

I hope this helps clarify things.

Regards,

Gemma M

The iD Mobile Social Media Team

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H

HCDonna

New Contributor

Why can I not continue using my old number? I got a better deal buying a new phone from uswitch than using the ID mobile app, I am still with ID Mobile, it is inconvenient to change my number to a new number. Is there any way I can continue using my old number at all? If I knew this from the start I would have chosen a different network!

Gemma M

iD Mobile Employee

Hi @HCDonna,

I'm sorry to hear about the situation.

Unfortunately, iD Mobile doesn't support internal number transfers between iD Mobile accounts.

This means that if you already had an iD Mobile number and took out a new iD Mobile contract through Uswitch, we can't move your existing iD Mobile number onto the new iD Mobile plan.

The only ways to keep your existing number are:

Upgrade the plan that the number is already on, or
Transfer a number to or from a different network using a PAC.

If you've taken out a new iD Mobile contract, it will have been issued with its own new number, and unfortunately that number cannot be replaced with your existing iD Mobile number.

We appreciate this isn't the answer you were hoping for, and we're sorry for any disappointment or inconvenience caused.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.