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Community Member
FrankM
Community Member
August 30, 2026
Question

Swap number from one contract to another

  • August 30, 2026
  • 1 reply
  • 12 views

Looking to upgrade my current phone and I can get the phone I`m interested in (Moto Edge 70 Fusion) cheaper from mobiles.co.uk than I can from upgrading directly from my ID Mobile account.

 

The new phone will also use ID Mobile but the PAC code is rejected (since it won’t be moving network) but I can’t see anywhere to change my number over from one ID Mobile contract to another.

 

Anyone know if this is possible or should I just switch to another network?

 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 5, 2026

    Hi ​@FrankM,

     

    Thanks for your post.

     

    Unfortunately, iD Mobile doesn't support internal number transfers between iD Mobile accounts.

     

    If you take out the deal through mobiles.co.uk, it will be set up as a new iD Mobile contract with a new mobile number. Because both services would be on iD Mobile, a PAC code can't be used to transfer your number between them.

     

    This means we wouldn't be able to move your existing iD Mobile number onto the new iD Mobile contract, and you'd either:

    • Have a new number on the new plan, or
    • End up with two active iD Mobile plans if your current contract remains active.

     

    If you'd like to keep your existing number, the best option would be to upgrade your current iD Mobile plan directly through iD Mobile.

     

    We'd recommend contacting our Sales Team via Live Chat to see what options are available: https://www.idmobile.co.uk/live-chat

     

    They may be able to discuss alternative upgrade options with you.

     

    I hope this helps clarify things.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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