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vcarracher
Community Member
October 6, 2026
Question

Swapping from physical sim to esim

I have purchased a physical sim but my new iPad only accepts an esim, can anyone advise how I obtain a QR code to convert to an esim?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 8, 2026

    Hi ​@vcarracher,

     

    I’m sorry you’re having trouble using the physical SIM with your new iPad.

     

    As your iPad requires an eSIM, please contact our Live Chat team. They’ll be able to complete the necessary security checks and assist you with getting a replacement eSIM and QR code: https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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