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Community Member
August 21, 2026
Question

switch dates grayed out

  • August 21, 2026
  • 3 replies
  • 21 views

when i try to switch to my old number all the dates are grayed out can someone please help 

    3 replies

    iD Mobile Employee
    August 21, 2026

    Hi ​@zachgibson01,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 26, 2026

    Hi ​@zachgibson01,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Hi ​@Kwanele Z 

     

    I'm facing similar issues and looking to switch by end of this month. Would you be able to help?

    iD Mobile Employee
    September 1, 2026

    Hi ​@ttt0000.

     

    Thank you for your post. I am sorry to hear that you are also experiencing this.

     

    Kindly note that number transfers do not process on bank holidays, public holidays or over the weekend, that is probably the dates greyed out on the calendar when you are trying to choose a date.

     

    If they are not, please reach out to our team via Live Chat: https://www.idmobile.co.uk/live-chat they would be happy to have this processed for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.