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switch not successful no mobile network

  • June 10, 2026
  • 1 reply
  • 5 views
C
Community Member

Hello 

my switch from o2 happened yesterday. O2 have disconnected my number but I had no signal so did not receive a complete switch email or message from ID. 
I don’t know what my temp ID number is as I chose  PAC to keep my old one. Now 02 is disconnected, I have no ID mobile service, chose eSIM - don’t have that either. 
please help 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 11, 2026

Hi ​@Christopherbonza,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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