switch number

How to switch number, I have pac code

+5

Hi @Hughbertm

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

it be good to just have a clear page indicating how and what to do!

+2

Hi @MR_Z,

Thank you for getting in touch.

For more information on switching to iD Mobile please follow this link: https://www.idmobile.co.uk/switch

If you’re already purchased your iD Mobile Plan you can switch:

In the iD Mobile app or my.idmobile.co.uk – Log in and select “Switch to iD” on your Plan screen.
Provide us your PAC and the number you want to keep.
Choose your switch date using the calendar and sit back – we'll handle the rest. Switching is available Monday to Friday, 10am to 10pm, excluding Bank Holidays. The calendar will automatically show you the next available date.

Please note: Switching isn’t available on Good Friday (3rd April 2026), Easter
Monday (6th April 2026), and Early May Bank Holiday (4th May 2026).

-Anneline