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switch to e sim on new phone

  • April 26, 2026
  • 1 reply
  • 3 views
F
Community Member

I’d like to switch my physical sim to an e sim and put it on my new phone

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 26, 2026

    Hi ​@Fiona.14 

     

    Thank you for getting in touch with us. Kindly note that you can request for an eSim on your iD Mobile App. 

     

    Steps to Request an iD Mobile eSIM:

    1. Open the App: Log in to the iD Mobile app.
    2. Go to Plan: Tap on the 'Plan' tab, then select 'SIM & Phone Management'.
    3. Request eSIM: Select 'Request a replacement SIM or eSIM', followed by 'Get a replacement eSIM'.
    4. Confirm Details: Verify your billing email and select 'Yes, I want a new eSIM'.
    5. Activate: Scan the QR code sent to your email to install the eSIM (requires internet connection)

    Thank you,

     

    Zandile m

    The iD Mobile Team 

     

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