Community Member

switch to e sim on new phone

I’d like to switch my physical sim to an e sim and put it on my new phone

iD Mobile Employee

Hi @Fiona.14

Thank you for getting in touch with us. Kindly note that you can request for an eSim on your iD Mobile App.

Steps to Request an iD Mobile eSIM:

Open the App: Log in to the iD Mobile app.
Go to Plan: Tap on the 'Plan' tab, then select 'SIM & Phone Management'.
Request eSIM: Select 'Request a replacement SIM or eSIM', followed by 'Get a replacement eSIM'.
Confirm Details: Verify your billing email and select 'Yes, I want a new eSIM'.
Activate: Scan the QR code sent to your email to install the eSIM (requires internet connection)

Thank you,

Zandile m

The iD Mobile Team

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