Community Member

Switch to ID form could not be submitted it shows Oops something went wrong

Forum|Forum|11 months ago
October 15, 2025
1 reply
127 views

Hi,

I recently purchased a new contract and am attempting to complete the "Switch to iD" form. However, each time I try to submit it, I receive the error message: "Oops something went wrong, Try again later."

I have double-checked that all my details are correct and have attempted the submission multiple times without success.

Could someone please look into this and assist me?

Thank you.

Hosai W

iD Mobile Employee

Hi @Jawad

We do apologize for any inconvenience caused to you with regards to the switching.

As you have mentioned that you have already double checked the details, please feel free to contact us on one of the following methods so that we can have a look into the account for you.

Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Regards,
Hosai

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