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Emilykeegan
New Contributor
Jun 30, 2026 1:35 PM UTC

switched my number over and it hasnt worked

Can someone please call me . I switched my old number over to my new id mobile phone and plan. It says it worked but hasn’t changed anything on my phone. It still shows as my new number. 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Jul 2, 2026 9:10 AM UTC

Hi ​@Emilykeegan,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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