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Question

Switched problems

  • December 1, 2025
  • 2 replies
  • 20 views
A
Community Member

Please can anyone help. Is it normal for the switch to allow you to send texts but not yet receive them. I have just switched and changed my number over to this network. It is now 3 hours since the switch. Is this expected. Thank you. 

    2 replies

    Hosai W
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • December 1, 2025

    Hi ​@ANDY2025 

    When switching over to us and the transfer is complete you would receive a text message from us advising this.
    Please ensure that the number is displayed correctly in the handset settings as this might have the temporary number still there.
    Please remove all other sim and only have the iD mobile one in the handset.
     

    Thanks,

    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • December 1, 2025

    ​@ANDY2025  Sometimes on you due date you make get confirmation it's been completed, but full service can take up to 10pm that day or the following day. So like you are experiencing at the moment not a full service.

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

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