switching afer Pac Transfer

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I’ve just switched to ID from another provider and my phone and data don’t seem to work, today was the “transition day” I’ve already restarted the phone twice. How long does it normally take to get the service?

Gemma M

iD Mobile Employee

Hi @MarisaMartin,

I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have, and make sure that the iD Mobile SIM card is in the device:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

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M

MarisaMartinAuthor

New Contributor

I had requested to retain my old number, do I still need to change to the new number?

Gemma M

iD Mobile Employee

Hi @MarisaMartin,

If you've requested to retain your old number, then yes, once the transfer has completed you'll need to make sure your phone is using the transferred number.

The number should appear in the following format: