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Community Member
June 11, 2026
Solved

switching dates all grey

Switching dates all greyed out. Tried from yesterday still the same.

    Gemma M
    Gemma MAnswer
    iD Mobile Employee
    June 11, 2026

    Hi ​@Deeplaxmi,

    One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information. 

     

    I've also sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    June 11, 2026

    Hi ​@Deeplaxmi,

    One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information. 

     

    I've also sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.