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Community Member
MelA272090
Community Member
September 25, 2026

switching numbers

I’ve bought a new sim from you. It’s a physical sim. I want to keep my old number but trying to switch and it keeps saying everything is invalid. Direct debit has been set up. I sent my PAC code on purchasing but was never given a start date.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 25, 2026

    Hi ​@MelA272090,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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