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MikeTeeBike
New Contributor
September 2, 2026

Switching to id

I cannot seem to switch my phone to id. I have a PAC number to keep my old phone no. and a new simm to be inserted and the mobile app. When trying to switch it keep asking for my id phone number. It also does not seem to recognize my details. How do I check if id have my details correct?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 2, 2026

    Hi ​@MikeTeeBike,

     

    I've just sent you a private message to help get this sorted.
     
    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
     
    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 
     
    We'll speak to you there.
     
    Thanks,
     
    Gemma M
    The iD Mobile Social Media Team

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