swooping from id sim only to id contrat

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i currently have a id mobile sim only deal but im looking at getting a new phone on contract with a id mobile plan how do i swap my number ,i have got a pac code but when i try to enter it on the application form it says it can't be done as im with id already

Lamiya C

iD Mobile Employee

Hi @Rossiracer ,

Thank you for getting in touch. Since you already have an active iD Mobile SIM-only account, the system won’t allow you to enter a PAC code for a number transfer on a new contract directly.

To move your number to a new iD Mobile phone contract, you have two options:

-Contact our Sales Team directly – They can manually process the switch for you and ensure your number moves from your current SIM-only account to your new contract. You can reach them on 0800 049 0250.

-Use the existing PAC to transfer to a new account after closing your current one – If you’d prefer, you can close your SIM-only account first and then port the number using the PAC code.

Once your number transfer is processed, your old SIM-only plan will end, and you’ll continue using the same number on your new contract.

Lamiya

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