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Community Member
May 8, 2026

talk to a person

  • May 8, 2026
  • 8 replies
  • 117 views

Talk to a person 

    8 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 8, 2026

    Hi ​@Millie2017

     

    Please contact via our Live Chat or direct message via social media platform (Facebook or Instagram)

     

    Owethu

    New Contributor
    June 22, 2026

    Need w increase bill cap

    iD Mobile Employee
    June 23, 2026

    Hi ​@Silverlady8.

     

    You can increase your bill cap by following these steps:

     

    • Open the iD Mobile app or log in at my.idmobile.co.uk
    • Go to the Bills section
    • Select Manage bill cap
    • Adjust the slider to your desired amount (or enter the amount in the £ field)
    • Tap Save/Confirm to apply the change immediately

     

    Alternatively, if you’d prefer, you can contact us directly via live chat here: https://www.idmobile.co.uk/live-chat and we’ll be happy to help you with this.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    New Contributor
    July 9, 2026

    I have upgraded my plan, but still can’t use it abroad 

    New Contributor
    July 9, 2026

    Can I talk with a person 

    New Contributor
    July 9, 2026

    Can I talk with a person 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 10, 2026

    Hi ​@Rick066

     

    Please note you can speak to an agent via Live Chat or send direct message via iD mobile social media platforms. 

     

    Owethu

    New Contributor
    August 31, 2026

     

     

    Connect to live chat