Community Member

talk to a person

9 replies
167 views

Talk to a person

Owethu M

iD Mobile Employee

Hi @Millie2017,

Please contact via our Live Chat or direct message via social media platform (Facebook or Instagram)

Owethu

S

Silverlady8

New Contributor

Need w increase bill cap

Marquerita T

iD Mobile Employee

Hi @Silverlady8.

You can increase your bill cap by following these steps:

Open the iD Mobile app or log in at my.idmobile.co.uk
Go to the Bills section
Select Manage bill cap
Adjust the slider to your desired amount (or enter the amount in the £ field)
Tap Save/Confirm to apply the change immediately

Alternatively, if you’d prefer, you can contact us directly via live chat here: https://www.idmobile.co.uk/live-chat and we’ll be happy to help you with this.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

Rick066

New Contributor

I have upgraded my plan, but still can’t use it abroad

R

Rick066

New Contributor

Can I talk with a person

R

Rick066

New Contributor

Can I talk with a person

Owethu M

iD Mobile Employee

Hi @Rick066,

Please note you can speak to an agent via Live Chat or send direct message via iD mobile social media platforms.

Owethu

W

Westheads

New Contributor

Connect to live chat

Gemma M

iD Mobile Employee

Hi @Westheads,

To speak with our Customer Service Team, please use Live Chat: https://www.idmobile.co.uk/live-chat

Once you're connected, type "Customer Service" to be routed to the correct team.

They'll be able to assist with your query and access your account if needed.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

talk to a person

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