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Question

Text messages

  • August 14, 2025
  • 2 replies
  • 37 views
H
New Contributor

Hi, 

I’ve recently switched from Voadafone to ID but I’m not receiving any text messages. 
 

I need to sign back in to a few apps and I can’t do it because the verification text isn’t coming through. 
 

I kept my old number so I think it may be to do with that. I’ve tried turning it on and off multiple times but it hasn’t worked.

Any ideas?

Thanks

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • August 14, 2025

    What phone do you have?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • August 14, 2025

    Hi ​@Hannah849  are you using an iPhone at all? If so, please can you give this a try - How do I fix Calls, iMessage or FaceTime issues on my iPhone? | iD Mobile Community

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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