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Community Member
September 3, 2026
Solved

text messages

Some of my messages I can't reply to

    Zubair HAnswer
    iD Mobile Employee
    September 8, 2026

    Hi ​@Kirstie 

     

    We are deeply sorry to hear that you are unable to respond to some text messages, this could be due to your cap limit, however, to investigate this correctly we would need to access your account. 

     

    Please contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist. 

     

    -Zubair

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    1 reply

    Zubair HAnswer
    iD Mobile Employee
    September 8, 2026

    Hi ​@Kirstie 

     

    We are deeply sorry to hear that you are unable to respond to some text messages, this could be due to your cap limit, however, to investigate this correctly we would need to access your account. 

     

    Please contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist. 

     

    -Zubair

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.