New Contributor

Question

text messages from id number

Forum|Forum|4 months ago
May 6, 2026
3 replies
23 views

Hello, I transferred my O2 phone number to Id but when I text it comes through as the Id number. I have tried resetting the RCS and doing a restart, clearing the cache but nothing has worked. How can I amend this please to show my current number?

Lornalou93Author

New Contributor

Update: its now showing my current number from O2 which I want to keep but the RCS is showing as connecting. Do I just need to wait for it to connect or is there something you can do?

iD Mobile Employee

Hi @Lornalou93,

Thank you for getting in touch, and I am so sorry to hear of the issues with your number and RCS related issues.

Kindly try a network reset to see if this improves the issue:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lornalou93Author

New Contributor

Hello, I completed the above and done a restart and its still showing as just connecting