Text messaging number change.

6 replies
33 views

Ok, so half way through a text conversation with a work colleague my number changed. The colleague had my correct number that I had recently carried over to ID Mobile and then half way through the convo my messages started going through to my colleague on a different number ( the number of the new SIM I was sent until my old number carried over). I don't acknowledge this other number as I never used the mobile whilst it was active and only used it after my number was carried over. But this isn't the first time its happened during text convos or even phone calls going through. I work for the NHS so my number has to show up and be verified and this is causing a lot of problems at work. Yes my number had been carried over and when I go into my settings it shows I'm with ID Mobile and that my number is my correct carried over number. I've turned my phone on & off, removed and put back my SIM card and rebooted my phone. Same problem daily. I need help as this is making my job very difficult.

Gemma M

iD Mobile Employee

Hi @Charmedsg1,

We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number to get it working again.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Charmedsg1Author

New Contributor

Open settings done. Don't have a General management setting or section to tap. So can't continue beyond step 1. Any more ideas for an android phone, Xiaomi redmi note 14+ 5g.

C

Charmedsg1Author

New Contributor

Found away to re-set my settings and I'm still having the same problems.

M

Marquerita T

iD Mobile Employee

Hi @Charmedsg1.

Thank you for the update.

Please could you confirm whether you received a text message confirming that your existing mobile number has been transferred over to iD Mobile?

Regarding your network reset, please try these after you received the text; “Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.”

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Charmedsg1Author

New Contributor

Yes I received the text on the 18/08/26 saying my number has been successfully transferred to ID Mobile.

M

Marquerita T

iD Mobile Employee

Hi @Charmedsg1.

Thank you for the update. If the network reset steps has not helped your device recognize the new network’s mobile number. I would suggest contacting us directly via https://www.idmobile.co.uk/live-chat, so that our technical team can review this.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.