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New Contributor
May 17, 2026
Question

Texts showing from temporary number

  • May 17, 2026
  • 5 replies
  • 108 views

I switched over this last week including porting my number across, everything as gone through. I've had emails stating this and the app shows my number I've transferred across. But for some reason test messages are showing at the recipients as coming from the number I was temporarily allocated by yourselves when I first switched. Phone calls show correctly as the number I transferred across. Could this please be rectified ASAP.

 

Many Thanks

    5 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 17, 2026

    Hi ​@Newport Dave,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

     

    I hope this gets the issue resolved.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 17, 2026

    Unfortunately still having the same problem, also restarted phone just to make sure. I have a Samsung S25 Ultra so followed the Android instructions. 

    iD Mobile Employee
    May 18, 2026

    Hi ​@Newport Dave ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 6, 2026

    Hi I am also having the same issue I have Google pixel 10 followed all the steps tried putting my number in for the messages and connected to temp number I was issued with 

    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    August 7, 2026

    Hi ​@Carlajo,

     

    I’m sorry you’re experiencing the same issue with your Google Pixel 10. Please try the following steps:

     

    1. Visit: Troubleshoot RCS chat

     

    1. Then this: 
    1. To fully reset RCS on your device: 
    2. Go to Settings > Apps > Messages 
    3. Tap Storage & cache 
    4. Tap Clear cache, then Clear storage/data 
    5. Repeat for Carrier Services app 
    1. Lastly this: 
    1. Open Google Messages 
    2. Tap the profile icon (top right) > Messages settings > RCS chats 
    3. Turn RCS chats ON 
    4. It should now attempt to verify your number via the new carrier 
    5. Wait a few minutes for RCS to activate

     

    Thanks,

    Tashnieka
    The iD Mobile Team