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Algibx
Community Member
September 21, 2026

the phone number on my phone is not the same as the nimber on my plan

  • September 21, 2026
  • 1 reply
  • 5 views

Hi there, I recently changed phones and provided a pac code which should have changed my number to my original phone number on the 14th sep. while on my app it displays the correct number, on my phones eSIM settings it displays a different number. How do I fix this? 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 22, 2026

    Hi ​@Algibx,

     

    Thanks for getting in touch. If the correct number is showing in your iD Mobile account but your eSIM settings are still showing the temporary number, please try the following steps.

     

    For iPhone:

    1. Go to Settings > Phone > My Number.
    2. Delete the temporary number.
    3. Enter your correct ported number.
    4. Tap Save.
    5. Go to Settings > Messages and turn iMessage OFF.
    6. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
    7. Once the phone restarts, go back to Settings > Messages and turn iMessage ON again.

    For Android:

    1. Go to Settings > General Management/System.
    2. Select Reset.
    3. Select Reset Network Settings or Reset Mobile Network Settings.
    4. Confirm the reset and restart your phone.

     

    Please be aware that a network settings reset may remove saved Wi-Fi networks and Bluetooth connections.

     

    Once restarted, allow some time for the eSIM to reconnect to the network and check whether the correct number is then displayed.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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