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Active Contributor
April 7, 2026

Ticked off.

  • April 7, 2026
  • 2 replies
  • 23 views

My voicemail has stopped working. I have reported the issue and keep getting phone calls from iD asking if the problem has been resolved. I tell them it hasn’t and we go through the security system and I explain that I get messages that I have a new voice mail but that as soon as I try the number given - or any of the other numbers to access voicemail - I get a message that my voicemail has not been set up. I am then informed that they will send this on to the tech department. Two days later I get a call from iD asking if the problem has been resolved. This keeps going round and round and round and round. Can anyone confirm that there is someone at the company with any technical knowledge who might be able to understand the problem or even fix it because I am becoming dizzy.😡

    2 replies

    iD Mobile Employee
    April 8, 2026

    Hi ​@emjay,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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    emjayAuthor
    Active Contributor
    April 9, 2026

    Hi ​@emjay,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele