transfer cureent sim nu.ber to esim

3 replies
45 views

Hi there.

I recently upgraded to a eSIM only plan now that tge contract on my current SIM has expired. I was under tge impression I would keep my number. After activating the ESIM I see I now have 2 active sins and two different numbers. Please can you advise on how i transfer my current number from my old SIM to my new ESIM and avoid paying two bills here? Thank you

switching

Hosai WAnswer

iD Mobile Employee

Hi @Diewille,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hosai WAnswer

iD Mobile Employee

Hi @Diewille,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

DiewilleAuthor

New Contributor

Hello. This issue has still not been resolved. Can I ask one of your team contact me to resolve this otherwise I will have to make a formal complaint.

M

Marquerita T

iD Mobile Employee

Hi @Diewille.

I’m sorry to hear that your issue remains unresolved.

Please contact our team directly via Live Chat: https://www.idmobile.co.uk/live-chat so we can review your account and work with you to resolve this.

If further investigation is needed, our Live Chat team can also escalate the matter to the appropriate department.

We understand your concerns and apologise for the inconvenience caused.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.