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Question

transfer e-sim to new device

  • September 11, 2025
  • 3 replies
  • 240 views

Im looking to update my iphone soon. I currently use an e-sim, will that transfer to the new iphone when i set up or will i need a new e-sim. 

3 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 12, 2025

Hi ​@AlanS , you would need a new eSIM, but don’t worry, we can send one to you. 

You can always call our iD Sales Team on 0207 1391 397 for further assistance.


  • New Contributor
  • July 7, 2026

Hi, I just booked a Google pixel 10 pro xl and would like my ID number to work on that one. I have esim on old device. Please help me transfer the number 


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2026

Hi ​@Lilla Csata

 

Thank you for reaching out.

 

We're sorry to hear you're having difficulty transferring your eSIM to your new Google Pixel 10 Pro XL.

 

You can request a replacement eSIM through the iD Mobile app. Please ensure that you only submit the eSIM request once, as requesting multiple eSIMs within a short period can cause delays or errors with the activation.

 

Once you've requested the replacement eSIM, follow the on-screen instructions to download and activate it on your new handset.

 

If you're unable to request the eSIM through the app, or if the activation doesn't complete successfully, please contact us via Live Chat or send us a direct message through one of our social media platforms. We'll be happy to assist you further.

 

Owethu