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Community Member
September 11, 2025
Question

transfer e-sim to new device

  • September 11, 2025
  • 3 replies
  • 310 views

Im looking to update my iphone soon. I currently use an e-sim, will that transfer to the new iphone when i set up or will i need a new e-sim. 

    3 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 12, 2025

    Hi ​@AlanS , you would need a new eSIM, but don’t worry, we can send one to you. 

    You can always call our iD Sales Team on 0207 1391 397 for further assistance.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 7, 2026

    Hi, I just booked a Google pixel 10 pro xl and would like my ID number to work on that one. I have esim on old device. Please help me transfer the number 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@Lilla Csata

     

    Thank you for reaching out.

     

    We're sorry to hear you're having difficulty transferring your eSIM to your new Google Pixel 10 Pro XL.

     

    You can request a replacement eSIM through the iD Mobile app. Please ensure that you only submit the eSIM request once, as requesting multiple eSIMs within a short period can cause delays or errors with the activation.

     

    Once you've requested the replacement eSIM, follow the on-screen instructions to download and activate it on your new handset.

     

    If you're unable to request the eSIM through the app, or if the activation doesn't complete successfully, please contact us via Live Chat or send us a direct message through one of our social media platforms. We'll be happy to assist you further.

     

    Owethu