​@Aspkaw  What you needed to do is do an upgrade and not take out a new plan. The only way for you to keep and transfer you orginal IDMobile number onto this new contract is.

Request a PAC code from IDMobile and port it onto another network on a PAYGO plan. 

Once you've done this you can then request you new network for a PAC code so this you'll port onto your new IDMobile number and contract and follow the instructions.

IDMobile do not allow porting of IDMobile to IDMobile number's to each other. 

You may also try talking to sales on 0800 049 0250  or  +44 20 7139 1397 mon to fri  9am to 6pm also available weekends.

Joe 🙂

Do you know if I can cancel the new monthly plan I’ve just taken out? Is there a cooling off period etc ?

​@Aspkaw  Yes there's always a cooling off period. Go by memory forgive if I'm wrong 14 day's, but you can search this on the site or read the T&C  by IDMobile.

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Joe

Hi ​@Aspkaw,

I’m so sorry to hear that you’re facing this issue. If you’re still within the 14-day returns period, you can contact the point of sale to request that the new plan be cancelled. After that, please get in touch with iD Mobile directly, either via live chat https://www.idmobile.co.uk/live-chat or send us an email at socialqueries@idmobile.co.uk with a description of your query. We’ll be happy to help and guide you through getting your upgrade.

Regards,

Gemma 

The iD Mobile Team