Skip to main content
Community Member
GinnyHutchins
Community Member
April 11, 2026
Question

Transfer number to esim

I have just activated a new eSIM on id mobile and want to transfer my old number from Vodafone. I have the PAC code. Where do I do it ?

    2 replies

    Decembersangel72
    Gold Contributor
    Decembersangel72
    Gold Contributor
    April 11, 2026

    Hi ​@GinnyHutchins 

    To transfer your number via PAC code to an activated iD Mobile eSIM, log in to the iD Mobile app or website, select "Switch to iD" under the 'Plan' section, and submit your PAC from your previous provider. Switching is available Monday-Friday (excluding bank holidays) and takes one working day. 
     
    Steps to Transfer Your Number to an Active iD eSIM:
    1. Obtain PAC: Text PAC to 65075 from your old provider.
    2. Access Portal: Sign in to your account at my.idmobile.co.uk.
    3. Initiate Switch: Go to the 'Plan' screen and select "Switch to iD".
    4. Enter Details: Submit your old phone number and PAC code.
    5. Confirm: Select your transfer date.
    6. Switch Complete: Once the transfer is done, delete your old eSIM profile. 
     
    Crucial Information
    • Active eSIM: If your iD Mobile eSIM is already active, you can use the temporary iD number until the transfer is complete.


    Hope this helps x
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 12, 2026

    Hi ​@GinnyHutchins 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement