Transfer of phone number

1 reply
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Hi there,

I have moved from 3 to ID recently.
I gave my PAC number when changing and had yet to see my phone number update from the “filler” number I was given as the contract goes across.
When can I expect this to update?
Thanks!

Owethu M

iD Mobile Employee

Hi @TBrennan,

I’m really sorry to hear that your number hasn’t updated yet after transferring from Three using your PAC code I understand how important it is to have your original number working correctly.

Once a PAC transfer completes, your number should automatically replace the temporary “filler” number on your iD Mobile account. If this hasn’t happened, it may need a quick check from our side to ensure everything has processed correctly.

I’ve just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there and get this resolved for you as quickly as possible.

Thanks,

Owethu