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Community Member
April 14, 2026
Question

Transfer of phone number

  • April 14, 2026
  • 1 reply
  • 21 views

Hi there, 

I have moved from 3 to ID recently. 
I gave my PAC number when changing and had yet to see my phone number update from the “filler” number I was given as the contract goes across. 
When can I expect this to update? 
Thanks!

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 14, 2026

    Hi ​@TBrennan

     

    I’m really sorry to hear that your number hasn’t updated yet after transferring from Three using your PAC code I understand how important it is to have your original number working correctly.
     

    Once a PAC transfer completes, your number should automatically replace the temporary “filler” number on your iD Mobile account. If this hasn’t happened, it may need a quick check from our side to ensure everything has processed correctly.
     

    I’ve just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I’ll speak to you there and get this resolved for you as quickly as possible.

     

    Thanks, 

     

    Owethu