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Question

transfer physical sim to nee iphone

  • June 11, 2026
  • 1 reply
  • 1 view
K
Community Member

Hello,

 

my physical doesn’t work in my new iPhone, I have done everything I could but nothing’s worked 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 11, 2026

    Hi ​@Karolina99,

     

    I am so sorry to hear of the issues that you are facing. 

     

    Please could you try the below:
    1. Go to General, scroll down and click reset or transfer iPhone.
    2. Reset
    3. Reset Network Settings.
    4. Once the iPhone is open.
    5. Go to Settings
    6. Messages Turn ON iMessage.
    7.This will recognize the new sim and have it verified.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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