transfer physical sim to nee iphone

1 reply
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Hello,

my physical doesn’t work in my new iPhone, I have done everything I could but nothing’s worked

Gemma M

iD Mobile Employee

Hi @Karolina99,

I am so sorry to hear of the issues that you are facing.

Please could you try the below:
1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the new sim and have it verified.

Regards,

Gemma M

The iD Mobile Social Media Team

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