Skip to main content
Community Member
June 11, 2026
Question

transfer physical sim to nee iphone

  • June 11, 2026
  • 1 reply
  • 11 views

Hello,

 

my physical doesn’t work in my new iPhone, I have done everything I could but nothing’s worked 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 11, 2026

    Hi ​@Karolina99,

     

    I am so sorry to hear of the issues that you are facing. 

     

    Please could you try the below:
    1. Go to General, scroll down and click reset or transfer iPhone.
    2. Reset
    3. Reset Network Settings.
    4. Once the iPhone is open.
    5. Go to Settings
    6. Messages Turn ON iMessage.
    7.This will recognize the new sim and have it verified.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.