Skip to main content

transfer sim

  • May 17, 2026
  • 1 reply
  • 3 views
E
Community Member

I need to transfer my eSIM to another handset my handset is smashed beyond repair 

 

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Gemma M
    • iD Mobile Employee
    • May 17, 2026

    Hi ​@Emm78,

     

    I am so sorry to hear of the issues regarding your SIM swap, and so sorry to hear that your handset is damaged. Cannot image how frustrating that must be. 

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement