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Community Member
May 17, 2026

transfer sim

  • May 17, 2026
  • 1 reply
  • 10 views

I need to transfer my eSIM to another handset my handset is smashed beyond repair 

 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 17, 2026

    Hi ​@Emm78,

     

    I am so sorry to hear of the issues regarding your SIM swap, and so sorry to hear that your handset is damaged. Cannot image how frustrating that must be. 

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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