Transferring data from one account to another account

Hi ​@Deejoy, 

Thanks for getting in touch.

I understand why you’d want to do this, however data can’t be transferred between separate iD Mobile accounts. Each plan and allowance is tied to the individual SIM and number, so they operate independently.

If you’re finding that one line consistently has spare data while another runs out, it may be worth reviewing your plans to better match your usage for example, increasing data on one and reducing it on another.

Let me know if you’d like help looking at the best options for your accounts.

Owethu

I have an account with O2 before I joined ID and they have this kind of arrangement. Perhaps this will also considered to loyal costumers like me.

Hi ​@Deejoy,

Thanks for your feedback, and I’m sorry if this feels disappointing compared to what you’ve had with O2.

We completely understand why you’d like to see similar options for loyal customers, and it’s always helpful to hear what matters most to you. While we don’t have that kind of arrangement available at the moment, we really do appreciate you taking the time to share it.

We do wish there was more we could offer in this case, but your feedback is valuable and helps shape how things may develop in the future.

If there’s anything else you’d like us to check or help with, just let us know.

Regards,

Gemma M

The iD Mobile Social Media Team