I am transferring a new number from Lyca mobile to iD mobile. It’s now been 4 days and number is still not transferred. Live agents keep confirming new date and complaint team have not been helpful. On my first live agent chat, I was advised the number will transfer on 7th September by 10pm. This didn’t happen. My second live agent chat explained it was not requested and advised it will now complete on 8th by 10pm. I then contacted the complaints team and on my interaction a representative called SK advised me that this will be completed on 9th September. I have managed to change all the details of my new number with banking apps, NHS and other various organisation. It’s now left me not able to transact to receive banking OTP or and medical verification texts.

i don’t understand what the issue is and iD mobile explanation is ‘it’s an error’ but able to explain with what and with whom. 

So frustrated