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Active Contributor
April 26, 2026

transferring old mobile number problems

  • April 26, 2026
  • 10 replies
  • 39 views

My old mobile number has not transferred properly I can ring out but no one can contact me 

    10 replies

    iD Mobile Employee
    April 26, 2026

    Hi ​@Gayle3355 

     

    Thanks for getting in touch I’m sorry you’re having trouble with this.

    From what you’ve described, it sounds like your number port has only partially completed. The fact that you can make outgoing calls but people can’t reach you usually indicates an issue with inbound routing on the network following the transfer.

    To help get this resolved, please try the following first:

    Restart your phone
    Turn airplane mode on for 30 seconds, then off again

    Please confirm the make and model of your phone as well.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gayle3355Author
    Active Contributor
    April 26, 2026

    I've just put my phone on aeroplane mode and im using a Samsung galaxy a16 mobile phone

    Gayle3355Author
    Active Contributor
    April 26, 2026

    Its still not working

    Gayle3355Author
    Active Contributor
    April 26, 2026

    Can someone help as I can't receive any calls or texts on either number 

    iD Mobile Employee
    April 26, 2026

    Hi ​@Gayle3355 

     

    Thank you for getting in touch with us, please try the following network steps:

     

    1. Go to the Home screen. To open the menu, swipe up on the screen. 
    2. Choose Settings. 
    3. Scroll down. Choose Connections. 
    4. Choose Mobile networks. 
    5. Choose Network mode. 
    6. Choose 5G/LTE/3G/2G (auto connect). 
    7. The Samsung Galaxy S22 5G has now been configured for use of 5G networks. Return to the Home screen. You are able to turn off auto connect so that it remains on 5G.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gayle3355Author
    Active Contributor
    April 26, 2026

    I already have 5g on its anyone calling my number can't get through

    Gayle3355Author
    Active Contributor
    April 26, 2026

    I've tried to do this but network mode is unavailable no option to turn it on 

    Gayle3355Author
    Active Contributor
    April 26, 2026

    5g is already on sorry 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Gayle3355,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gayle3355Author
    Active Contributor
    April 27, 2026

    Thankyou