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New Contributor
May 18, 2026
Question

travel 1 and 2

  • May 18, 2026
  • 3 replies
  • 11 views

Why have I got travel 1 and travel 2 and why are my texts classified as travel 1 but fail to send

    3 replies

    iD Mobile Employee
    May 19, 2026

    Hi ​@tdpearson 

     

    What is the make and model of the phone you have please.

     

    -Michael Z

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    tdpearsonAuthor
    New Contributor
    May 19, 2026

    iPhone 13

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 19, 2026

    Hi ​@tdpearson,

     

    If you are seeing “Travel 1” and “Travel 2” within your messaging settings, this can sometimes happen when the device has both a physical SIM and an eSIM installed, particularly if one of them is not linked to iD Mobile.

     

    In some cases, the phone may attempt to send messages using the incorrect SIM/eSIM profile, which can then cause texts to fail to send.

     

    If you do have another eSIM installed that is not affiliated with iD Mobile and you are no longer using it, we’d recommend removing or disabling it from the device settings.

     

    You should also ensure that:

    • iD Mobile is selected as the default line for SMS/messages
    • The correct SIM is selected for mobile data and calls
    • The device is restarted afterwards

     

    Once the unused eSIM has been removed or disabled, the messaging service should normally function correctly again.

     

    If you are needing to delete one your SIM’s, here’s how:

    • Go to Settings
    • Tap Mobile Data / Cellular
    • Under SIMs, select the eSIM you no longer use
    • Tap Delete eSIM
    • Confirm the removal

     

    We hope this helps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.