Hi. Yes, all steps taken multiple times as advised to your colleague over the phone (when I reached out). 

Hi ​@alanpop.

Thank you for your response.

I’m sorry to hear that you’ve already completed the advised troubleshooting steps multiple times.

To allow us to look into this further and escalate the issue to our Technical Team, please contact us directly via live chat here: https://www.idmobile.co.uk/live-chat.

Our team will be able to review the issue in more detail and arrange the appropriate escalation if required.

Thank you for your patience, and we look forward to assisting you further.

Thanks,

Marquerita

The iD Mobile Team

Hi

This was done multiple times over the last few days. I have just spoken to one of your colleagues who, to my surprise, advised your technical team has closed the ticket without even contacting me as they saw “nothing wrong their side”. 

Very very poor from ID. I am cancelling my contract and my whole family’s. 

Hi ​@alanpop, 

Thank you for getting back to us.

We're very sorry to hear about your experience, and we sincerely apologise that this has left you feeling this way. This is not the level of customer service we aim to provide.

We understand how frustrating it must be to learn that the technical ticket has been closed without the resolution you were expecting.

To allow us to review the outcome of the investigation and provide you with feedback on the ticket, please contact us via Live Chat or send us a direct message through one of our social media platforms. A member of the team will be able to access the ticket details, review the findings, and advise you on the next steps.

We apologise again for the inconvenience caused and appreciate you bringing this to our attention.

Owethu

Hi, I'm having the exact same issue. I'm now on my 3rd eSIM and with each one getting further away from having a functioning phone. Now the only way it works is when logged into WiFi as it has no network connection. I have done all the steps above, multiple times, been on the live chat 4 times and it's been escalted to the tecnical  team who wanted my phone number to contact me - which feels like a joke as I don't have a phone that can accept calls. 
 

I have switched here from EE and regretting it. 
 

What am I supposed to do?! 
 

I

I was on this loop for 3 weeks. Had to return the phone, cancel the contract and leave ID. Useless. 

Hi ​@alanpop,

I am sorry to hear that you were dealing with this issue for so long and that it ultimately led to you returning the phone, cancelling the contract and leaving iD Mobile.

If there is anything we can still assist you with, please contact us through one of our available support channels and our team will be happy to look into it for you.

Live Chat: https://www.idmobile.co.uk/live-chat 

Facebook: https://www.facebook.com/idmobileuk 

Instagram: https://www.instagram.com/id_mobile/ 

Kind regards,

Tashnieka
The iD Mobile Team
 

Hi Tashnieka,

any chance someone could contact me? 
 

I have had another painful and fruitless exchange with customer services today where I was taken through the sse

network Reset steps I have completed about 25 times now and once again to no avail. 
 

I am a parent of two small children with no phone which is safety concern. 
 

I would like to walk away from ID mobile as this is RIDICULOUS. 
 

thanks

Rebecca

Hi ​@Rebecca Gardner.

Thanks for your post. I’m really sorry to hear about the frustrating experience you’ve had with customer service, that’s definitely not the level of support we aim to provide, especially when you’re dealing with a safety concern as a parent.

Unfortunately, we can’t contact you directly through this channel. To ensure your concerns are fully reviewed and escalated, please reach out to our Live Chat team here:https://www.idmobile.co.uk/live-chat

When you get in touch, please share all the details of your issue, including the steps you’ve already tried. This will help our team investigate thoroughly and find the best resolution for you.

We’re here to help and want to get this sorted for you as quickly as possible.

Thanks,
Marquerita
The iD Mobile Team

Hi, 

thanks for your message. I've done this and spent almost 2 hours on a live chat yesterday and was re-issued an eSIM that didn't work. Today I picked up a physical sim, that's not worked either. 
 

I will be requesting to leave ID mobile today as this has been awful.