Hi, my wife and daughter both transferred to ID earlier in the year. My wife transferred successfully and number was transferred ok. My daughter moved a month later and her number seemed to replace my wife’s number and my wife’s number no longer seems to exist. For WhatsApp and Snapchat there is no issue but for any text or calls outside of those apps we have a lot of trouble. Calls and texts to my daughter go to my wife’s phone, including hospital appointments, and calls to my wife just come back as non existent number. Can you help sort out please?

Hi @garrettneil007,I apologise for the inconvenience that this has caused your family. We will need to look into this directly. Please advise the account holder to contact us directly:9am - 8pm Monday to Friday9am - 6pm Saturday, Sunday, and Bank Holidays.You can access Live Chat here: www.idmobile.co.uk/live-chat.You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.Thanks,Isa🎀

trouble porting numbers across | iD Mobile Community

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