trouble with calls

2 replies
33 views

Hello,

I just switched today my mobile to id mobile and no body can calm me. I can call without any problem, but people can’t call me back. My phone it is IPhone 15 pro max.

thank you

GelukAnswer

Silver Contributor

Try restarting your phone to refresh settings. A switch may take up to midnight to fully implement.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

GelukAnswer

Silver Contributor

Try restarting your phone to refresh settings. A switch may take up to midnight to fully implement.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Marquerita T

iD Mobile Employee

Hi @ElenaGalbura.

Thanks for reaching out. We understand how frustrating it must be that you can make calls, but others can’t reach you after transferring your number to iD Mobile. On your iPhone 15 Pro Max, please try these steps to get your number recognized correctly:

Go to Settings → Phone → My Number

Delete the old number, enter your new (transferred) number, and tap Save

Go to Settings → Messages → Turn off iMessage

Go to General → Reset → Reset Network Settings

After your iPhone restarts, go to Settings → Messages → Turn on iMessage

This will ensure your SIM and transferred number are verified on the network.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.