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Kkolin
Active Contributor
Oct 14, 2026 1:27 PM UTC
Question

trsnsfer my esim to a new phone

Hi I need to transfer my number to my new phone and it is asking for a qr code

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    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 16, 2026 12:08 PM UTC

    Hi ā€‹@Kkolin,

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    If your new phone is asking for a QR code, it sounds like you're using an eSIM and need a replacement or new eSIM to activate your service on the device.

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    Please contact our Live Chat team, as they'll be able to issue a new QR code and guide you through the activation process.

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    You can contact them here: https://www.idmobile.co.uk/live-chatĀ 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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