Skip to main content
Community Member
August 13, 2026
Question

trying to activate new sim card

  • August 13, 2026
  • 1 reply
  • 21 views

I’m trying to activate my new SIM card, it’s activated but then needs me to add ‘ID mobile number’ which isn’t mine. We’ve got a random number instead. So when I try to input that number you get texted a code, but because it’s neither mine or my partners number we have no access to it. I’ve tried with my phone number but it doesn’t work

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
August 13, 2026

Hi ​@Beth08 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.