trying to activate new sim card

3 replies
33 views

I’m trying to activate my new SIM card, it’s activated but then needs me to add ‘ID mobile number’ which isn’t mine. We’ve got a random number instead. So when I try to input that number you get texted a code, but because it’s neither mine or my partners number we have no access to it. I’ve tried with my phone number but it doesn’t work

SIMIssue

Hosai W

iD Mobile Employee

Hi @Beth08

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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D

DarH

New Contributor

Having had to replace my old SIM card, I need to transfer my number to this SIM.

Is this done automatically, or do I have to request my puk number from ID for ID to change the number?

M

Marquerita T

iD Mobile Employee

Hi @DarH.

Thank you for sharing.

Kindly note that if you’ve received a replacement SIM, you can activate it at www.idmobile.co.uk/yoursim. This will activate your account details on the new physical SIM, so you won’t need to request a PUK code.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.