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Community Member
saraoldfield
Community Member
July 28, 2026
Question

Trying to change to sim only, error message keeps appearing

I am trying to change to sim only. An error message keeps coming up when selecting the plan I want and it won’t let me change.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 30, 2026

     Hi ​@saraoldfield,

     

    I'm sorry to hear that you're still paying the same monthly amount after finishing the payments for your handset.

     

    If you'd like to move to a SIM-only plan, we'd recommend contacting our Sales Team via Live Chat. They'll be able to discuss the options available and help you find a plan that's better suited to your needs: https://www.idmobile.co.uk/live-chat

     

    They'll be happy to go through the available SIM-only deals with you and explain the next steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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