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Question

Trying to change to sim only, error message keeps appearing

  • July 28, 2026
  • 1 reply
  • 3 views

I am trying to change to sim only. An error message keeps coming up when selecting the plan I want and it won’t let me change.

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 30, 2026

 Hi ​@saraoldfield,

 

I'm sorry to hear that you're still paying the same monthly amount after finishing the payments for your handset.

 

If you'd like to move to a SIM-only plan, we'd recommend contacting our Sales Team via Live Chat. They'll be able to discuss the options available and help you find a plan that's better suited to your needs: https://www.idmobile.co.uk/live-chat

 

They'll be happy to go through the available SIM-only deals with you and explain the next steps.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team