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Community Member
July 3, 2026
Question

trying to get an esim for s20

  • July 3, 2026
  • 1 reply
  • 11 views

I'm trying to get an esim for an older phone. Evertytime I use the qr code it opens the screen to search for watches ear buds etc.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 3, 2026

    Hi ​@Samcoll,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

     

    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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