Skip to main content
Question

trying to get an esim for s20

  • July 3, 2026
  • 1 reply
  • 5 views

I'm trying to get an esim for an older phone. Evertytime I use the qr code it opens the screen to search for watches ear buds etc.

1 reply

Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • iD Mobile Employee
  • July 3, 2026

Hi ​@Samcoll,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

 

Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.

 

Regards,

 

Gemma M
The iD Mobile Social Media Team