Trying to keep old number - used my PAC but cannot choose a switch date

3 replies
42 views

When I signed up, I sent a PAC code so that I could keep my old number.

A few days later I received the new sim card and put it in my phone.
When I tried to log in to iD mobile with my computer and set a switch date, it asks for a phone number. I put my old number in, the site says the number doesn’t match the records. When I put the temporary new number in, the site tries to send me a one time passcode. The passcode never arrives. I cannot schedule a switch because I cannot login. I also cannot log into the phone app for iD Mobile at all.
So I’m stuck, and I can’t send texts properly.

I have restarted my phone more than once, and tried changing my password, and tried to consult live chat. It has been three days and I will be charged next month for this service that I am not yet receiving.

Please help?

J

Jasmin11Answer

New Contributor

If anyone is reading this and struggling with the same issue, make sure to check that your iphone has the temporary new number written into the Settings > Phone > My Number part of your device. You’ll need this to set a switch date to get your old number back. It does not change automatically.

Gemma M

iD Mobile Employee

Hi @Jasmin11,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Jasmin11AuthorAnswer

New Contributor

If anyone is reading this and struggling with the same issue, make sure to check that your iphone has the temporary new number written into the Settings > Phone > My Number part of your device. You’ll need this to set a switch date to get your old number back. It does not change automatically.

Gemma M

iD Mobile Employee

Hi @Jasmin11,

Thank you for sharing this tip with the Community.

We really appreciate you taking the time to explain what worked for you, and hopefully this will help other iPhone users who experience the same issue when transferring their number to iD Mobile.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.