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Question

trying to login to app / switching old number from different network

  • June 27, 2026
  • 0 replies
  • 2 views
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New Contributor

Hello, 

I have recently changed from another network to ID mobile. 
it said I could change over using a PAC code after my sim arrived in the mail. 
 

I have since received the SIM and tried to create a login to the ID app / online login. 
 

it doesn’t seem to be working. 
It wouldn’t accept my old number and I have tried using the ID mobile number on my first bill email. 
 

I don’t seem to have mobile service and cannot receive the test message to login to the app.

 

could I have some help with this please? 

 

I just would like to login to input my PAC code and swap my old number over. 

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