Question

trying to login to app / switching old number from different network

Hello,

I have recently changed from another network to ID mobile.
it said I could change over using a PAC code after my sim arrived in the mail.

I have since received the SIM and tried to create a login to the ID app / online login.

it doesn’t seem to be working.
It wouldn’t accept my old number and I have tried using the ID mobile number on my first bill email.

I don’t seem to have mobile service and cannot receive the test message to login to the app.

could I have some help with this please?

I just would like to login to input my PAC code and swap my old number over.

+15

Hi @BradID,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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