Hi ​@Keithpaulb,

One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Hosai 

Hello, Could you help me switch my number over as well. 
I’ve tried to create an account on ID to login to the app / online. 
it doesn’t seem to accept my old number 

and it doesn’t send the text message for my temporary ID number.

i’m just trying to login to put in the PAC number. 
 

could I have some help with this please? 
 

Hi ​@BradID,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team