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Community Member
June 3, 2026

trying to switch old number over

  • June 3, 2026
  • 3 replies
  • 27 views

I am following the process to switch my number however when I get to the page where I select the date they are all greyed out so I cannot select a date 

3 replies

Hosai W
iD Mobile Employee
iD Mobile Employee
June 4, 2026

Hi ​@Keithpaulb,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai 

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New Contributor
June 27, 2026

Hello, Could you help me switch my number over as well. 
I’ve tried to create an account on ID to login to the app / online. 
it doesn’t seem to accept my old number 

and it doesn’t send the text message for my temporary ID number.

 

i’m just trying to login to put in the PAC number. 
 

could I have some help with this please? 
 

 

Gemma M
iD Mobile Employee
iD Mobile Employee
June 28, 2026

Hi ​@BradID,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.