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Lucia13
Community Member
September 26, 2025
Question

two phone lines

I have recently switched to ID from another provider, I am having issues with receiving texts as I think I still have 2 phone numbers connected to this new one. Old provider said everything at their end is fine so need to contact ID mobile. 

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    1 reply

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 27, 2025

    Hi ​@Lucia13  sorry to hear this.

    Please can you try following the steps in this article to see if it helps - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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