Unable to access my Voicemail.

5 replies
104 views

My Voice Mail will not activate correctly. I can hear the first message, but no prompt to save or delete etc... And cannot hear the remainder of messages. On ID Mobile Community I see this is a known problem. Have tried the suggestions, but no success (so far). I’m not sure if (this) IDM Voicemail service asks for personal PIN first or does not ask. In my particular case no PIN is asked for, (though I have created one). My phone is a Samsung Galaxy A41 with a physical SIM. Hopefully someone can help.

Z

Zubair H

iD Mobile Employee

Hi @Chas13

We are deeply sorry to hear about your voicemail, however in order for us to investigate this correctly we would need to access your account.

You can try the below steps first:

Accessing your voicemail is easy! Simply dial 123 on your iD Mobile phone to access your voicemail. You can also check your voicemail messages on speed dial - simply press and hold 1 on your keypad.

Please contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist.

-Zubair

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Chas13Author

New Contributor

Hi Zubair H,

👍Thank you for your response to my voicemail query. But just to let you know, my voicemail is working now. It just all of a sudden started working. Not sure why, but all is good now.👍🙏🏻🙏🏻

Chas13

Gemma M

iD Mobile Employee

Hi @Chas13,

That's great to hear, thanks for coming back and letting us know.

I'm really pleased that your voicemail is now working again, even if it seems to have resolved itself unexpectedly!

Thank you as well for taking the time to update the Community. It's always helpful to know when an issue has been resolved.

If you need any further assistance in the future, please don't hesitate to get back in touch.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

David Tinkler

New Contributor

My voice mail is not working unfortunately. I have reset pin and restarted phone but when dial 123 informs that I have no messages, (which I do)

Gemma M

iD Mobile Employee

Hi @David Tinkler,

I’m sorry to hear you’re having trouble accessing your voicemail.

It may be that the messages you’re expecting are no longer stored in your voicemail inbox. However, if you’re certain there should still be messages available, please try the following:

Open the iD Mobile app and go to Plan > Manage your iD services.
Switch Voicemail OFF and save the change.
Restart your phone.
Go back into the app, switch Voicemail ON again and save.
Restart your phone once more and dial 123.
You can also try accessing voicemail by calling +44 7782 333 123.
If you use Wi-Fi Calling, temporarily switch this off while testing your voicemail.

If you still receive the message saying there are no voicemails when you know messages have been left, please contact our Live Chat team so they can investigate the voicemail service on your account and raise a technical ticket if necessary.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.