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Community Member
EmmaEMcRae
Community Member
Mar 26, 2026 9:24 PM UTC
Question

Unable to activate new sim without SMS code

Hi, i’ve received a new ID mobile sim card and phone, but i can’t activate it because i have no signal at all, i also can’t log in or register for my account because i am unable to receive the SMS verification code.

please can you activate the SIM manually on your side in one go, i really need it working as i’m going to not have a phone soon! 

    2 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    Mar 27, 2026 7:26 AM UTC

    Before changing network, always put your postcode into their NETWORK COVERAGE page. Regards your current problem just drive somewhere where there is coverage.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    Mar 27, 2026 5:19 PM UTC

    Hi ​@EmmaEMcRae 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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