Skip to main content
Solved

unable to cancel old phone contract due to number moved to my new contract and port in issues

  • January 12, 2026
  • 1 reply
  • 11 views

This has been a 2 week long process from getting my phone to changing numbers which sadly is still not completed. I did the triangle port as id mobile do not offer number transfers to another contract within id mobile, I set the date as a week ago today for my old number to be transferred to my new contract got the message to say it’s been completed which I thought was all fine. Messaged a friend and they asked who is it, when I call someone my number is my new number but not on messages it is the number that came with my new phone. I’ve tried to change it in settings on my phone, won’t allow me! Then also I’ve tried to cancel my old contract but it also won’t allow me as the line has been disconnected. I’m really out of options now and it’s really frustrating spending all my free time trying to sort a ‘simple’ thing out!!

Best answer by Lamiya C

Hi ​@evadiva ,

 

I’m very sorry for the delays and inconvenience you’ve experienced with your number transfer and old contract.

Here are some troubleshooting steps you can try while we escalate your issue:
 

Restart your phone – sometimes the number update only appears after a full restart.

Check iMessage/SMS settings – go to Settings > Messages > Send & Receive and ensure your old number is listed and selected.

Sign out and back in – for iMessage/FaceTime, sign out of your Apple ID and sign back in to refresh number settings.

Update carrier settings – make sure your phone has the latest carrier settings installed (Settings > General > About).

Test in another device – if possible, insert your SIM into another phone to see if the issue persists.

Lamiya

1 reply

Lamiya C
iD Mobile Employee
Forum|alt.badge.img+9
  • iD Mobile Employee
  • Answer
  • January 12, 2026

Hi ​@evadiva ,

 

I’m very sorry for the delays and inconvenience you’ve experienced with your number transfer and old contract.

Here are some troubleshooting steps you can try while we escalate your issue:
 

Restart your phone – sometimes the number update only appears after a full restart.

Check iMessage/SMS settings – go to Settings > Messages > Send & Receive and ensure your old number is listed and selected.

Sign out and back in – for iMessage/FaceTime, sign out of your Apple ID and sign back in to refresh number settings.

Update carrier settings – make sure your phone has the latest carrier settings installed (Settings > General > About).

Test in another device – if possible, insert your SIM into another phone to see if the issue persists.

Lamiya