This has been a 2 week long process from getting my phone to changing numbers which sadly is still not completed. I did the triangle port as id mobile do not offer number transfers to another contract within id mobile, I set the date as a week ago today for my old number to be transferred to my new contract got the message to say it’s been completed which I thought was all fine. Messaged a friend and they asked who is it, when I call someone my number is my new number but not on messages it is the number that came with my new phone. I’ve tried to change it in settings on my phone, won’t allow me! Then also I’ve tried to cancel my old contract but it also won’t allow me as the line has been disconnected. I’m really out of options now and it’s really frustrating spending all my free time trying to sort a ‘simple’ thing out!!
unable to cancel old phone contract due to number moved to my new contract and port in issues
+9Hi
I’m very sorry for the delays and the inconvenience you’ve experienced with your number transfer.
Here are some troubleshooting steps you can try while we escalate your issue:
Restart your phone – sometimes the number update only appears after a full restart.
Check iMessage/SMS settings – go to Settings > Messages > Send & Receive and ensure your old number is listed and selected.
Remove and re-add your account – if using iMessage/FaceTime, sign out and back in to refresh the number mapping.
Update carrier settings – ensure your phone has the latest carrier settings installed.
Test with another device – if possible, insert your SIM into another phone to see if the issue persists.
Lamiya
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
