unable to deactivate call forwarding. Message says 'unsupported by operator'

Hi ​@PC7114,

Sorry you’re having trouble turning off call forwarding, that “unsupported by operator” message can be really frustrating. Let’s run through a few things that usually fix it.

Try disabling call forwarding from your phone

For iPhone:

• Go to Settings > Phone > Call Forwarding
• Toggle it off
• If it won’t switch off, try turning Airplane mode on for 30 seconds, then off, and try again

For Android:

• Go to Phone app > Settings (or 3 dots menu)
• Tap Calling accounts / Supplementary services
• Select Call forwarding
• Turn all forwarding options off (Always forward, When busy, etc.)

Use dial codes (this often works when settings don’t)

Try dialling the following from your phone keypad:

• ##002# → This cancels all call forwarding
• Then press the call button

You should see a confirmation message once it’s been removed

Other things to try

• Restart your phone after making the changes
• Remove and reinsert your SIM (if applicable)
• Make sure your phone has signal when making the change

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma M

Thank you for your response. I followed your instructions and did receive the confirmation msg as described. Unfortunately although I received the message the numbers used for forwarding were not removed.

I restarted the phone as you suggested and also re-inserted the SIM & also went to Airplane mode for 30secs.

I am now getting desperate, can you advise anything else?

Regards

Hi ​@PC7114,

I’m really sorry this is still happening, I can understand why it’s starting to feel frustrating, especially after trying all those steps already.

Since you’ve gone through the handset settings, restart, SIM refresh and the ##002# code (which normally clears all call forwarding), the next step would be for us to check and remove any forwarding settings directly on the network side by logging a ticket.

As we can’t access your account from here on the public forum, the best option now is to get in touch with our Live Chat team so they can look into this for you, you can reach them here: https://www.idmobile.co.uk/live-chat 

Once you’re through, just let them know everything you’ve already tried, that’ll help speed things up.

If there’s anything else you’re unsure about in the meantime, feel free to let us know.

Regards,

Gemma M

The iD Mobile Social Media Team