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April 18, 2026
Question

unable to deactivate call forwarding. Message says 'unsupported by operator'

  • April 18, 2026
  • 3 replies
  • 327 views

 unable to deactivate call forwarding. Message says 'unsupported by operator' How can I resolve this issue?

 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 18, 2026

    Hi ​@PC7114,

     

    Sorry you’re having trouble turning off call forwarding, that “unsupported by operator” message can be really frustrating. Let’s run through a few things that usually fix it.

     

    Try disabling call forwarding from your phone

    For iPhone:

    • Go to Settings > Phone > Call Forwarding
    • Toggle it off
    • If it won’t switch off, try turning Airplane mode on for 30 seconds, then off, and try again

     

    For Android:

    • Go to Phone app > Settings (or 3 dots menu)
    • Tap Calling accounts / Supplementary services
    • Select Call forwarding
    • Turn all forwarding options off (Always forward, When busy, etc.)

     

    Use dial codes (this often works when settings don’t)

    Try dialling the following from your phone keypad:

    • ##002# → This cancels all call forwarding
    • Then press the call button

    You should see a confirmation message once it’s been removed

     

    Other things to try

    • Restart your phone after making the changes
    • Remove and reinsert your SIM (if applicable)
    • Make sure your phone has signal when making the change

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    PC7114Author
    New Contributor
    April 19, 2026

    Hi Gemma M

    Thank you for your response. I followed your instructions and did receive the confirmation msg as described. Unfortunately although I received the message the numbers used for forwarding were not removed.

    I restarted the phone as you suggested and also re-inserted the SIM & also went to Airplane mode for 30secs.

    I am now getting desperate, can you advise anything else?

    Regards

     

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 23, 2026

    Hi ​@PC7114,

     

    I’m really sorry this is still happening, I can understand why it’s starting to feel frustrating, especially after trying all those steps already.

     

    Since you’ve gone through the handset settings, restart, SIM refresh and the ##002# code (which normally clears all call forwarding), the next step would be for us to check and remove any forwarding settings directly on the network side by logging a ticket.

     

    As we can’t access your account from here on the public forum, the best option now is to get in touch with our Live Chat team so they can look into this for you, you can reach them here: https://www.idmobile.co.uk/live-chat 

     

    Once you’re through, just let them know everything you’ve already tried, that’ll help speed things up.

     

    If there’s anything else you’re unsure about in the meantime, feel free to let us know.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.